What Information Do We Collect?
Traffic Data. PCTLC may collect visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively "Visitor Data"). The PCTLC platform automatically recognizes Visitor Data. No Personally Identifiable Information is collected. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively "Traffic Data").
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Personal Information. PCTLC requires each customer to provide us with personal information (collectively "Personally Identifiable Information") to access and use PCTLC products and services. Personally Identifiable Information is captured only when a visitor accesses Online Services, or speaks on the phone with a PCTLC employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by PCTLC.
Personally Identifiable Information includes: (i) "Contact Data" (such as your name, address, city, state, zip code, phone number, and email address); (ii) "Financial Data" (such as your credit card number, expiration date, and verification code or bank account information); (iii) "Demographic Data" (such as your zip code and sex); and (iv) other "Legal Data" (such as your social security number, mortgage information, automobile information, marital information, trade secrets, inventions, and idea submissions and other sensitive information necessary to generate legal documents).
Calls/Electronic Communications. In the regular course of our business, PCTLC may monitor and record phone conversations or email communications between you and PCTLC employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from PCTLC, you may unsubscribe from our mailing list on any of the emails we send.
How Do We Use the Information We Collect?
We use information we collect from the Online Services to communicate with you, process your orders, facilitate your transactions with our third-party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
We use your Personally Identifiable Information for processing requests, determining the appropriate information to provide to you, responding to your requests, preventing fraud, complying with regulatory requirements, and sharing with you related products and services offered by PCTLC.
PCTLC, like many businesses, sometimes hires other companies to perform certain business-related functions on our behalf such as hosting specific portions of the Site, maintaining databases, administering contests, providing wireless services, mailing information, processing payments, verifying information you provide, and evaluating credit worthiness. When we employ a third party to perform these functions, that third party will only be provided with the particular Personally Identifiable Information it needs to perform its function, and is required to protect the Personally Identifiable Information. We may also share Personally Identifiable Information with pre-screened third parties for their marketing or promotional purposes. PCTLC, like many other businesses, sometimes may consider and may enter into one or more partnerships, joint ventures or other business relationship with one or more third parties and, in the course of considering or establishing same, without notice to You may disclose your Personally Identifiable Information in furtherance thereof.
Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting PCTLC at email@example.com.
You may choose not to provide PCTLC with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, PCTLC cannot process orders without Personally Identifiable Information.
We share customer information with third parties as follows:
Order Processing. PCTLC, sometimes with the assistance of a third party or PCTLC subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through Online Services, respond to inquiries made through Online Services, inform you of changes to Online Services, and send you additional information about PCTLC and its products and services.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at support@PCTLC.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Patent Attorneys. PCTLC is not a law firm and does not provide legal advice or assistance.
Accessing and Changing Your Account
User and Authorized Contact Access to Order Information. PCTLC will give you information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. We may provide information about your order to other individuals not named in the order, such as executors named in a last will.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. PCTLC may maintain some or all of this data in its archives even after it has been removed from the Site.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY at firstname.lastname@example.org
Data Security Disclaimer. PCTLC takes reasonable security precautions to secure the Personally Identifiable Information that you choose to provide against the loss, misuse, alteration or unauthorized access of such information. Unfortunately, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of PCTLC to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personally Identifiable Information, we cannot assure or warrant the security of any Personally Identifiable Information you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please notify us of the problem by contacting us at email@example.com.
We control and operate this Site from the United States. The Site is intended to subject us and you to the laws of the Commonwealth of Virginia, United States. Please note that we do not represent or warrant that the Site is appropriate for use in any particular jurisdiction. Those who choose to access the Site do so at their own initiative and are responsible for complying with all local laws, rules and regulations.
Your access to and use of this Site or Other Services is subject to the Terms & Conditions.
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